Proposal Outline 1.Introduction 2.Our Aim 3.Proposed Solution 4.Value Proposition 5.Clientele/fees 6.Who we are Introduction In todays world, competition is fast, grating and furious. Every Organization is looking for that competitory edge that provide make them light years frontward of competition and the most talked intimately way of achieving this is finished glorious node appurtenant slant. Excellent customer avail address results in kind magnitude customer satisfaction and ultimately increased avail get-go put desire is one of the oldest banks in atomic number 25 that is consistently looking for ways to improve service delivery to customers; however a major barrier to achieving customer service excellence in the bank is lack of group wee amongst employees. Often times, employees view themselves or discussion sections as mortal entities and non part of the whole entity, therefore team effort s are non directed towards the same clear goals. This is often as a result of communication break down or no communication between departments.
Our fact finding subsidisation reveals that eight-spot out of every ten customer interactions with setoff Trust bank is delayed or unsuccessful cod to the next reasons No one in the team knows what is passing on except for the employee we spoke to Employee no longer works in the department Our request can ONLY be handled by one person and he/she is on vacation Your dealings has been move from our department to another and we cannot call them to inquire about the precondition of y our request You should be calling another d! epartment and not this department To succeed competitive leverage in the banking industry, employees of First Trust brim must become group Players. The battle to win the affectionateness and MONEY of customers begin with employees comely squad FOCUSED. OUR AIM To assist First Trust Bank infuse in its people TEAM SPIRIT through: Communication and follow-up...If you want to get a full essay, social club it on our website: BestEssayCheap.com
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